SHIPPING & RETURN POLICY

SHIPPING

Estimated shipping times
Israel: 1-7 business days
North America: 1-3 weeks
Europe: 1-3 weeks
We'll do our best to meet these shipping estimates, but cannot guarantee them.

Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.

We're not responsible for delays due to customs.

 

RETURN POLICY

I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
Please contact us at info@loulou-ballerina.com
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
>> Custom or personalized orders
>> Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@loulou-ballerina.com and we will inform you how and where to mail it to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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